Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy ("Policy") governs refunds, cancellations, subscriptions, credit purchases, and usage-based services offered through NonriX ("NonriX", "Platform", "Service"), a product owned and operated by Pineroot Technologies Private Limited.

By purchasing subscriptions, credits, usage packs, or any paid service offered through NonriX, you agree to this Policy.

2. Definitions

For the purpose of this Policy:

Subscription Plan
A recurring paid plan that provides access to premium features, enhanced usage limits, AI services, or other benefits.

Pay-As-You-Go Service
A feature that is charged based on actual usage, including but not limited to:

• Video To Notes conversions
• Argue AI sessions
• Premium AI processing
• Research requests
• Future usage-based services

Credits
Digital credits, tokens, or usage balances purchased through the Platform for accessing eligible services.

3. Subscription Cancellations

Users may cancel their subscription at any time through:

• Account settings within NonriX
• Apple App Store subscription settings
• Google Play subscription settings
• Other authorized billing platforms

Cancellation prevents future renewals.

Cancellation does not automatically generate a refund for the current billing period.

Users will continue to receive subscription benefits until the end of the active subscription period unless otherwise specified.

4. Subscription Refunds

Unless required by applicable law:

Subscription fees are generally non-refundable once charged.

Refunds will not be provided for:

• Partial subscription periods
• Unused subscription time
• Failure to use subscription benefits
• User dissatisfaction where the service has been delivered as described

Refund requests may be reviewed on a case-by-case basis at the sole discretion of NonriX.

5. Pay-As-You-Go Purchases

Certain NonriX features may operate on a pay-per-use basis.

Examples include:

• Video To Notes processing
• Argue AI sessions
• Premium AI requests
• Additional usage packs
• Future usage-based offerings

Users are responsible for reviewing pricing before confirming a purchase.

Completed usage transactions are generally non-refundable.

6. Credit Purchases

Users may purchase credits for use on eligible NonriX services.

Credits:

• Never expire unless explicitly stated otherwise at the time of purchase.
• Are non-transferable.
• Cannot be sold, assigned, or gifted unless expressly permitted by NonriX.
• Have no monetary or cash value outside the Platform.
• Cannot be redeemed for cash.

Unused credits remain available in the user's account unless removed for legal, fraud-prevention, or security reasons.

7. Refunds for Credit Purchases

Credit purchases are generally non-refundable once successfully credited to a user's account.

Refunds will not be issued for:

• Unused credits
• Partially used credits
• User preference changes
• Failure to use purchased credits
• Account inactivity

Exceptions may be made where required by applicable law.

8. Failed Processing Refunds

NonriX may issue a refund, restore credits, or reprocess a request if a paid transaction fails solely due to a verified platform error attributable to NonriX.

Examples include:

• Processing failure after successful payment
• System-generated errors preventing service delivery
• Verified technical failures causing incomplete processing

In such cases, NonriX may choose one of the following remedies:

Option A
Reprocess the request without additional charge.

Option B
Restore the credits consumed.

Option C
Issue a refund to the original payment method.

The chosen remedy shall be determined by NonriX based on the circumstances of the failure.

9. Video To Notes Refund Rules

Refunds will generally not be issued where:

• Processing completed successfully.
• Notes were generated as requested.
• User is dissatisfied with generated content quality.
• User selected incorrect settings or language preferences.
• User uploaded the wrong video.

Refunds may be considered where:

• Payment succeeded but processing failed.
• No output was generated due to a verified platform issue.
• Credits were deducted incorrectly due to a system error.

10. Argue AI Refund Rules

Refunds will generally not be issued where:

• AI responses were successfully generated.
• Debate sessions completed successfully.
• Users disagree with AI viewpoints or outcomes.
• Users are dissatisfied with scoring results.

Refunds may be considered where:

• Credits were deducted without service delivery.
• Technical failures prevented completion of the session.
• Verified system errors occurred during processing.

11. Promotional Credits

NonriX may provide promotional, bonus, trial, referral, or complimentary credits.

Unless otherwise specified:

• Promotional credits have no cash value.
• Promotional credits are non-refundable.
• Promotional credits may carry separate terms and limitations.

NonriX reserves the right to modify or withdraw promotional credit programs at any time.

12. Fraudulent, Abusive, or Unauthorized Activity

Refund requests may be denied where NonriX determines that:

• Fraudulent activity occurred.
• Abuse of refund mechanisms occurred.
• Payment disputes are being used improperly.
• Platform policies were violated.

NonriX reserves the right to suspend or terminate accounts involved in fraudulent activity.

13. Chargebacks

Users are encouraged to contact support before initiating chargebacks through banks or payment providers.

Where a chargeback is initiated:

• Access to paid services may be suspended.
• Credits may be removed.
• Accounts may be restricted pending investigation.

NonriX reserves all legal rights regarding fraudulent chargebacks.

14. Third-Party App Store Purchases

Purchases made through:

• Apple App Store
• Google Play Store
• Other authorized marketplaces

are subject to the refund policies of those platforms.

NonriX does not control the refund decisions of third-party marketplaces.

Users must contact the applicable marketplace directly for marketplace-related refund requests.

15. Subscription Price Changes

NonriX reserves the right to modify:

• Subscription pricing
• Credit pricing
• Usage fees
• Service charges

Changes will apply only to future purchases, renewals, or transactions unless otherwise required by law.

16. Refund Request Process

Users seeking review of a refund request should contact:

Email: support@nonrix.ai
Website: www.nonrix.com

A refund request should include:

• Registered email address
• Transaction ID
• Date of purchase
• Description of the issue
• Relevant screenshots or supporting information

Submission of a refund request does not guarantee approval.

Each request will be evaluated according to this Policy.

17. Limitation of Refund Liability

To the maximum extent permitted by law, NonriX's total refund liability shall not exceed the amount actually paid by the user for the affected transaction.

NonriX shall not be liable for indirect, consequential, incidental, or special damages relating to refunds or cancellations.

18. Changes to This Policy

NonriX reserves the right to modify this Refund & Cancellation Policy at any time.

Updated versions will be posted on the Platform with a revised "Last Updated" date.

Continued use of the Services following such updates constitutes acceptance of the revised Policy.

19. Contact Information

For refund or cancellation inquiries:

NonriX Support
Email: support@nonrix.ai
Website: www.nonrix.com
Company: Pineroot Technologies Private Limited (www.pineroottechnologies.com)
Jurisdiction: Gautam Buddha Nagar (Greater Noida), Uttar Pradesh, India
Registered Office Address: Available upon request at support@nonrix.ai

By purchasing subscriptions, credits, or paid services through NonriX, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.